How fast will I receive my code?

• You will receive your code instantly! As soon as we receive your payment your code is emailed over instantly. No waiting around for companies who advertise false instant delivery, no hassle of driving to the local store wasting`time`and gas, just a fast and easy service!

Do you delivery typed codes or scanned images?

• All of our products are delivered in a scanned image format via email. This is to help prevent us from making typing errors, and by saving both us and our consumer the frustration of mis-typed codes.
  

How are my codes delivered?

• All products are delivered to you via email. Once you make a purchase you will be sent an email to the address provided at checkout.
  

Why should I buy from Instantxboxcards?

• Instantxboxcards.com is a fully registered and licensed business.  We purchase all of our products through official distributors of Microsoft, Nintendo, Sony, Vivendi, & More!
  
  On top of that we are one of the very few companies that actually delivers your code to you instantly - 24 hours a day, 7 days a week. We have a fully automated and easy to use system that keeps our customers coming back more than any other company around!
  

Can I extend my existing xbox live account with your codes?

• Yes! You can extend your current existing membership, or create a brand new one with all of our Xbox live subscription cards.

Will your Xbox live codes work in my region?

• Simply put, Yes and No. All xbox live subscription cards work worldwide on any xbox 360 console. The Microsoft Xbox live points will only work on specified region xbox live accounts. Please be sure to read underneath each of our product listings, as it will tell you where the code works.
  

How do I make a purchase for my product?

• You can pay either via PayPal, or any major credit/debit cards.
  

Why is my order "flagged for further review"

• All orders are put through a fraud monitor system that scans orders for potential fraud.  Each order gets read back a fraud score to our system.  If your score is over a certain limit it will get held for us to review. This doesn't mean you won't get a code it just means we must manually review it to assure we do not get scammed.  Paypal accounts are hacked and many hackers will try to defraud our system and clean out our codes so this process is mandatory.  We appreciate your understanding in this matter.
  
  

What is your ordering process like?

• In general terms this is how our ordering process works:
  
  1) Add an item to your basket and click to checkout.
  2) Enter your email address during checkout & click to pay for your item
  3) After you have successfully made payment you will receive an email with a link that contains your scanned image.
  4) Click This link and you will be directed to download your product, your scanned image of the card will also be emailed to you upon clicking of the link.
  
  

Am I able to get a refund for my purchase?

• Yes, we will issue you a refund as long as you have not recevied your product yet. Once a code is sent not refund will be given. Please contact us to arrange for a refund.
  

I paid, but I have received no e-mail from you?

• All emails are sent instantly after your purchase. There can be several reasons why you have not recevied them, they include:
  
  1) Our emails are going to your bulk/spam folder, please be sure to check to see if they are located there.
  
  2.) If you still haven't received your code, then something is going wrong with your email system.  Make sure you add us to your contacts / safe list and let us know to resend it.
  
  Please note our system is automated, so if you didn't receive your code its NOT because we simply just didn't send it to you.